Customer Support Representative

Work Type: Full Time


Zolve’s mission is simple: we want to make financial products accessible to everyone. Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:
  • A Bank Account you can create from anywhere in the world in under five minutes
  • A high-limit Credit Card that helps build a healthy credit score
  • Easy, lightning-fast, cross-border money transfers with the best rates in the market
Zolve is expanding its horizons, and we’re excited to open our doors to everyone expanding theirs.
We believe: that if space tourism is real, so is reaching for the stars.


  • Communicating with customers through various channels (email/chat)
  • Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
  • Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Build rapport quickly with customers/clients and put them at ease
  • Proven high initiative and energy level with good influencing, decision-making and collaboration skills
  • Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
  • Keeping yourself updated on company products to effectively manage customer queries


  • Smart Graduates with excellent communication skills
  • 1 year to 3 years of experience working in customer support roles
  • Demonstrated ability to handle highly complex and manual queries, excel knowledge
  • Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
  • Empathetic, organized, problem solver
  • Open to work in shifts (rotational day and night shifts)

The role is based out of Bangalore (Work from Office)

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