Credit Assessment

Collections Associate

Work Type: Full Time

Zolve’s mission is simple: we want to make financial products accessible to everyone. Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:
  • A Bank Account you can create from anywhere in the world in under five minutes
  • A high-limit Credit Card that helps build a healthy credit score
  • Easy, lightning-fast, cross-border money transfers with the best rates in the market
Zolve is expanding its horizons, and we’re excited to open our doors to everyone expanding theirs.
We believe: that if space tourism is real, so is reaching for the stars.

  • Responsible for communicating with customers from a collections stand-point
  • Omni channel communication such as Email, WhatsApp, SMS, Tele Calling etc.
  • Responsible for skip-tracing if customer is not reachable through traditional channels - i.e. reaching out on LinkedIn, WhatsApp, Facebook and other social media
  • Contact clients and discuss their overdue payments in a friendly manner, and proactively propose solutions based on defined SOPs
  • Monitor accounts on a daily basis
  • Identify outstanding account receivables
  • Collaborating on debt collection efforts with Finance, Sales, and the Legal team.
  • Investigate historical data for debts and bills
  • Developing debt collection strategies and plans
  • Take actions in order to encourage timely payments
  • Process payments and refunds
  • Resolve billing issues
  • Ensure compliance to all federal and local regulations for collection process
  • Update account status records

  • 3-6 years of relevant B2C banking collections experience
  • Bachelor’s Degree in Finance, Business or related field
  • Experience working in the collections team for consumer credit products such as Credit Card, Personal Loan, Education Loan, 2W and 4W, Home Loan, etc.
  • Excellent knowledge of various collection techniques and basic understanding of Credit reporting
  • Experience in developing and enacting debt recovery plans and strategies to prevent losses
  • Knowledge of MS Office, Data Interpretation, databases, and alternate mode of collections
  • Excellent communication (both written & verbal) and interpersonal skills
  • Demonstrated experience of being empathetic with customers
  • Good negotiation &, problem-solving and critical-thinking skills
  • Can work in a fast-paced environment that to in a complete night shift.
  • Should be able to convert nonpayer to a payer
  • Exposure in dealing with international clients
This role is based out of Bangalore.

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