Collections Executive
ABOUT ZOLVE
Welcome to the financial frontier of limitless possibilities - welcome to Zolve. We're not just a fintech; we're architects of a financial revolution, crafting a narrative that transcends borders. At Zolve, we believe in rewriting the rules of finance to empower global citizens, nomads, and dreamers to navigate the world without constraints.
Zolve is the world’s first cross-border neo-bank which helps migrants get access to credit in the new country based on their home country's credit score. Zolve’s cross-border capabilities enable global citizens to access financial products such as checking accounts, credit cards, remittances, insurance, and loans seamlessly, helping them to be financially free to pursue their ambitions, without limiting the services to a particular country.
As we continue to grow into multiple geographies, product lines, and customer segments, we are seeking a dynamic individual to join us and support our journey
JOB DESCRIPTION
Role: Collections Executive
Location: Bengaluru
Employment Type: Full-Time
We are looking for a motivated and customer-focused Collection Executive to join our team, specializing in the recovery of overdue payments for US-based credit card accounts. The ideal candidate will have excellent communication skills, strong negotiation abilities, and a deep understanding of credit card collections, ensuring compliance with US regulations and delivering effective resolutions for delinquent accounts.
RESPONSIBILITIES
Collection Activities:
Manage assigned portfolios of delinquent US credit card accounts.
Contact customers via phone, email, or other communication channels to recover overdue payments.
Negotiate payment arrangements or settlements that align with company policies.
Account Management:
Update and maintain accurate records of collection efforts and outcomes.
Identify accounts requiring escalations or legal actions and forward them to the appropriate teams.
Regulatory Compliance:
Ensure all collection activities adhere to US regulations, including the Fair Debt Collection Practices Act (FDCPA).
Handle sensitive customer information in compliance with data protection standards.
Customer Service:
Address customer queries and concerns regarding their credit card accounts professionally.
Educate customers about repayment options and the consequences of non-payment.
Performance & Reporting:
Meet or exceed monthly collection targets and key performance indicators (KPIs).
Prepare regular reports on collection progress, payment trends, and account statuses.
QUALIFICATIONS
Education: Bachelor’s Degree in Finance, Business, or a related field
Experience:
3-6 years of relevant experience working in the collections team for consumer credit products such as Credit Card, Personal Loan, Education Loan, 2W and 4W, Home Loan, etc
Experience in developing and enacting debt recovery plans and strategies to prevent losses
Technical Skills:
Excellent knowledge of various collection techniques
Experience in developing and enacting debt recovery plans and strategies to prevent losses
KnowledgeofMSOffice, DataInterpretation, databases, and alternate modes of collections
Soft Skills:
Excellent communication and interpersonal skills
Demonstrated experience of being empathetic with customers
Problem-solving and critical-thinking skills
MORE ABOUT ZOLVE
KEY TEAM MEMBERS
If you are interested in having a chat and seeing if we are a great fit for each other, please reach out to [email protected]
Zolve is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.